At Keytech.shop, our primary goal is to guarantee your complete satisfaction with every purchase.

We process refunds in cases that align with the following reasons:

Non-delivery

In rare cases, email delivery problems stemming from your email provider or mail server could potentially prevent you from receiving our delivery email. It’s possible that such emails could end up in your spam or junk folder. In this scenario, we suggest examining these folders or reaching out to us for assistance, such as resending the email or utilizing an alternative email address.

Claims pertaining to undelivered items must be formally communicated to our customer service department in writing within 7 days from the date of order placement. Failure to do so will result in the assumption that the product has been received and downloaded. If you do not initiate proper communication within this time frame, you acknowledge that we may interpret it as a successful download of the product, and no further recourse for a ‘non-receipt’ reason will be available.

Significant flaws

Despite our thorough pre-release testing, unforeseen errors may arise in our products. If we are unable to resolve such issues within 48 hours from the initial complaint or customer notification, we will provide the customer with the option of a full refund or a replacement product of similar value.

The product does not match its description

If you encounter such a problem, kindly notify our technical support team within 30 days from the purchase date. It is necessary to furnish written evidence substantiating that the acquired product doesn’t align with its description on the website. Please note that grievances rooted in unfounded customer expectations cannot be accommodated.

Our Technical Support Team is dedicated to providing prompt and expert assistance. We appreciate your interest.

Late or missing refunds

Our payment system promptly initiates the refund process and strives to ensure swift completion.

Please note that the refund might not immediately reflect in your bank account or credit card, and the processing time could extend up to 20 days based on your financial institution’s policies.

For more details about the processing time for customer refunds, please refer to the information available on Stripe.com.

Contact us for questions related to refunds and returns.